We at Longeny are committed to ensuring your satisfaction with our services. We understand that circumstances may arise that require cancellation or refund requests. Please review our cancellation and refund policy outlined below: • You may request to cancel your subscription or service or an order with Longevity Labs at any time. • To initiate a cancellation, you must contact our customer support team via email or phone and provide their account details. • Cancellation requests received 24 hours prior to the date of the test sample collection date will be processed promptly, and the paid amount will be refunded to you and no further charges will be applied. If the cancellation request is within 24 hours of the test sample collection date, then Longevity Labs reserves the right to reject the request for cancellation and no refund would be made. • Cancellation requests received within 24 hours after an order has been placed for a product, will be processed promptly, and the paid amount will be refunded to you and no further charges will be applied. If the cancellation request is after 24 hours of the order placement date, then Longevity Labs reserves the right to reject the request for cancellation and no refund would be made. • There may be certain orders that Longevity Labs is unable to accept and must cancel. Longevity Labs reserves the right, at Longevity Lab’s sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by you, non-availability of the service, inaccuracies or errors in pricing information, or problems identified by Longevity Labs credit and fraud avoidance department. Longevity Labs may also require additional verifications or information before accepting any order. Longevity Labs will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account.