Anytime you need help along your health journey, please call or chat with us and you could email us too!
If you have questions about why you should buy from us, what makes us different, this section will help you․
This section will help you learn all about the testing process and shows you how you can prepare for the test․
This section will help you for setting up your account and how to change information on your account.
Longeny DNA tests analyse one 260 genetic markers to help you discover your genetic potential for over 50 traits
Longeny provides only science backed solutions and as a company we rely on proven data.
You can chat with us Monday through Saturday between 9:30 am – 5:30 pm IST
Choosing the right health test can feel overwhelming.
We help you decide based on:
• Your symptoms
• Your age and goals
• Family history
• Current medications
• Lifestyle factors
Book a free 15-minute discovery call before purchasing.
Preparing, Testing + Using LONGENY
How Does the Testing Process Work?
Whatsapp: +91 8599900068
1. Order your test online.
2. Schedule convenient home sample collection timing.
3. Your sample is processed at our NABL/CAP-accredited labs.
4. Results are shared securely via your dashboard.
5. A doctor/nutritionist reviews your biomarkers with you.
How Should I Prepare?
• Depending on the test – you might need to fast for [X hours] before metabolic panels.
• Your health team will guide you on how best to prepare for the blood draw.
Questions about preparation?
If you are facing issues with:
• Logging into your account
• Updating personal details
• Accessing reports
• Resetting your password
Email:support@longeny.com
Subject Line: “Account Support – [Your Name]”
Our team typically responds within a few hours on weekdays.
We use:
• Advanced biomarker panels
• Functional medicine interpretation
• Root-cause analysis
• We address the causes and not just the symptoms.
• Personalised nutrition protocols
All tests are processed in certified laboratories, and results are reviewed by qualified professionals.
Have scientific questions about biomarkers or reports?
For:
• Appointment rescheduling
• Sample collection issues
• Delayed reports
• Billing queries
Is Home Blood Testing Accurate?
Yes. Samples are collected by trained phlebotomists and processed in our NABL and CAP certified labs.
How Long Do Results Take?
Most results are available within 2 days, depending on the test panel. However the truGut360 – gut microbiome test will take four weeks.
Is My Data Secure?
Yes. Your health data is encrypted and stored securely in compliance with Indian data protection standards.
• Digital dashboard access
• PDF downloadable report
• Optional doctor consultation (depending on package)
If you need help understanding your results, schedule a review call.
Our Women’s Health Panel includes:
• Hormonal markers (Estrogen, Progesterone, Testosterone and more)
• Thyroid function
• Metabolic markers
• Inflammation indicators
• Vitamin and nutrient levels
Not sure if this panel is right for you?
