We at Longeny are committed to ensuring your satisfaction with our
services. We understand that circumstances may arise that require
cancellation or refund requests. Please review our cancellation and
refund policy outlined below:
You may request to cancel your subscription or service or an
order with Longevity Labs at any time.
To initiate a cancellation, you must contact our customer support
team via email or phone and provide their account details.
Cancellation requests received 24 hours prior to the date of the
test sample collection date will be processed promptly, and the
paid amount will be refunded to you and no further charges will
be applied. If the cancellation request is within 24 hours of the
test sample collection date, then Longevity Labs reserves the
right to reject the request for cancellation and no refund would be
made.
Cancellation requests received within 24 hours after an order has
been placed for a product, will be processed promptly, and the
paid amount will be refunded to you and no further charges will
be applied. If the cancellation request is after 24 hours of the
order placement date, then Longevity Labs reserves the right to
reject the request for cancellation and no refund would be made.
There may be certain orders that Longevity Labs is unable to
accept and must cancel. Longevity Labs reserves the right, at
Longevity Lab’s sole discretion, to refuse or cancel any order for
any reason whatsoever. Some situations that may result in Your
order being cancelled include, without limitation, non-availability
of the product or quantities ordered by you, non- availability of
the service, inaccuracies or errors in pricing information, or
problems identified by Longevity Labs credit and fraud avoidance
department. Longevity Labs may also require additional
verifications or information before accepting any order. Longevity
Labs will contact You if all or any portion of Your order is
cancelled or if additional information is required to accept Your
order. If Your order is cancelled after Your credit card has been
charged, the said amount will be reversed back in Your credit
card account.
Refunds will be issued based on the terms outlined in our
cancellation policy.
You are eligible for a full refund if you cancel your subscription
or within the first 24 hours of service activation.
Refund requests made after the initial 30-day period will be
reviewed on a case-by-case basis.
Longevity Labs reserves the right to deny refund requests if
services have been substantially utilized or if the cancellation
request is made after an extended period.
Processing Time:
Refund requests will be processed within 5-7 business
days upon receipt of the cancellation request.
Refunds will be issued using the original method of
payment unless otherwise specified by the you.
Longevity Labs is not responsible for any delays in refund
processing due to factors beyond our control, such as
bank processing times or technical issues.
Contact Information:
For cancellation requests or inquiries regarding our
refund policy, please contact our customer support team:[email protected]
By using our services, You agree to abide by the terms and
conditions outlined in this cancellation and refund policy.
Longeny reserves the right to modify or update this policy at
any time without prior notice. Any changes will be effective
immediately upon posting on our website.
